Last updated: November 10, 2026
This Privacy Policy explains how Elm & Harlow ("we", "us") collects, uses and protects your personal information when you visit or make a purchase from our store.
Information we collect
- Order information: name, billing and shipping address, email, phone number and order details.
- Payment information: processed securely by our payment providers. We do not store full card numbers.
- Device and usage information: IP address, browser type, pages viewed and cookies.
- Communications: messages you send us by email, chat or our contact form.
How we use your information
- To process, ship and support your orders.
- To communicate with you about your order and respond to questions.
- To prevent fraud and keep our store secure.
- To improve our website and, where you have agreed, to send marketing emails (you can unsubscribe at any time).
Sharing your information
We share information only with service providers that help us run the store, such as our e-commerce platform (Shopify), payment processors, shipping carriers and fulfillment partners, or when required by law. We do not sell your personal information.
Cookies
We use cookies to keep your cart working, remember preferences and understand how our store is used. You can control cookies in your browser settings.
Your rights
Depending on your state of residence (for example California under the CCPA/CPRA), you may have the right to access, correct or delete your personal information and to opt out of certain uses. To make a request, email support@elmandharlow.store.
Data retention and security
We keep order information for as long as needed for our records and legal obligations, and we use reasonable safeguards to protect it.
Children
Our store is not directed to children under 13, and we do not knowingly collect their personal information.
Contact
Questions about this policy? Contact us:
Elm & Harlow
945/2, 9 9th Ave E, Sisseton, SD 57282, United States
Phone: +1 605 898 7401
Email: support@elmandharlow.store