Last updated: November 10, 2026
- Free shippingOn every order within the United States
- 6–10 business daysMost orders arrive within this window
- TrackedTracking number sent by email
Where we ship
Elm & Harlow ships to addresses within the United States only. We do not ship internationally at this time.
Shipping cost
Standard shipping is free on all orders within the United States, with no minimum order value.
Processing time
Orders are processed within 1–2 business days (Monday to Friday, excluding US federal holidays). Orders placed after 4:00 PM (ET) or on weekends are processed from the next business day.
Delivery time
After dispatch, transit usually takes 5–8 business days, so most orders arrive within 6–10 business days of being placed. Large or heavy items (for example solar generator systems or grills) may be delivered by freight carrier, and deliveries to Alaska, Hawaii or remote areas can take a few extra days.
Tracking your order
As soon as your order ships you will receive an email with your tracking number. Please allow 1–2 business days for tracking to update.
Delays, lost or damaged parcels
If your order has not arrived within 10 business days, or it arrives damaged, contact us at support@elmandharlow.store with your order number (and photos of any damage) and we will work with the carrier to resolve it, including a replacement or refund where appropriate.
Address changes
Please check your shipping address carefully at checkout. If you need to change it, email us as soon as possible, before your order is processed.