Terms of Service

Last updated: November 10, 2026

These Terms of Service apply to your use of the Elm & Harlow website and any purchase you make from us. By using our store you agree to these terms.

Orders

All orders are subject to availability and acceptance. We may refuse or cancel an order, for example if a product is unavailable or there is an obvious pricing error, and we will refund any payment in full.

Prices and payment

All prices are shown in US dollars (USD). Any applicable sales tax is calculated and shown at checkout before you pay. Payment is taken securely at checkout through our approved payment providers.

Shipping

We ship within the United States only. Delivery estimates are described in our Shipping Policy; most orders arrive within 6–10 business days.

Returns

Returns and refunds are handled under our Return & Refund Policy.

Product information

We try to describe and photograph products accurately. Colors and specifications may vary slightly from what you see on screen. Manufacturer warranties, where offered, are provided by the manufacturer.

Safe use

Electrical products such as generators, batteries, inverters and transfer switches must be installed and used according to the manufacturer's instructions and local codes. Transfer switches and home panel connections should be installed by a licensed electrician.

Limitation of liability

To the extent permitted by law, Elm & Harlow is not liable for indirect or consequential losses arising from the use of our website or products. Nothing in these terms limits rights you have under applicable consumer protection law.